These Terms and Conditions apply to the provision of the services detailed in the Quotation prepared by Success Psychology Ltd, a company registered in England and Wales under number 13266494, whose registered office is at 11 Church View, White Waltham, Maidenhead, England, SL6 3JQ (we or us) to the person buying the Services (you or Customer).
3.1. You are deemed to have submitted an order for the Services when you:
(whichever happens sooner).
3.2. Your Order constitutes your agreement to purchase the Services from us in accordance with these Terms and Conditions.
3.3. Upon submission of an Order, these Terms and Conditions and our Quotation (together) form the Contract and the entire agreement between us.
3.4. The Contract will be in force for a period of twelve (12) months (Initial Period) and will automatically renew on expiry of the Initial Period for an equal period unless otherwise agreed at the outset of this Contract, or unless the Contract is terminated in accordance with these Terms and Conditions.
3.5. We can withdraw, cancel, or amend a Quotation for any reason prior to your acceptance in accordance with clause 3.1 (or rejection) of it.
3.6. If a Quotation has not been accepted within a period of 30 days of its issue, it shall become invalid.
3.7. You acknowledge that you have not relied on any statement, promise, or representation made or given by or on our behalf in entering into the Contract.
3.8. These Terms and Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.
4.1. We shall supply our Services to you in accordance with the details set out in the Quotation and for the Initial Period.
4.2. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the Quotation, including any specification in all material respects.
4.3. We will use our reasonable endeavours to complete the performance of the Services within the dates set out in the Quotation; however, any such dates shall be estimated only and time shall not be of the essence in the performance of our Services under the Contract.
4.4. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.
4.5. These Terms and Conditions apply to the supply of any goods we may provide in the performance of our Services as well as our Services unless we specify otherwise.
5.1. You must ensure that the terms of your Order and any information you have provided to us is complete and accurate and you must inform us of any changes required to the information in the Order as soon as possible.
5.2. You must obtain any permissions, consents, licences, or otherwise which may be required for the Services to be performed before the date on which the Services are due to start.
5.3. You must give us access to any and all relevant information, materials, property, premises, and any other matters which we need to provide the Services.
5.4. You must keep all materials, equipment, and other property belonging to us and which is stored at your premises in safe custody, in accordance with our instructions or the instructions of relevant health and safety regulations and at your own risk.
5.5. If the performance of any of our obligations under the Contract is prevented or delayed by any act or omission by you to perform under any of your obligations (Default) in this Contract:
5.6. You shall reimburse us on written demand for any costs or losses sustained or incurred by us arising directly or indirectly from your Default.
6.1. The fees (Fees) for the Services shall be paid in full according to the payment schedule chosen by you at the website checkout.
6.2. You must pay us for any additional services provided by us that are not specified in the Quotation in accordance with our then current, applicable specified rate in effect at the time of performance or such other rate as may be agreed between us.
6.3. We may amend our Fees at each annual renewal of the Contract or sooner by providing you with 30 days’ notice to reflect reasonable changes applicable to the provision of the Services.
7.1. If you want to amend any details of the Services after the Contract has commenced, you must tell us in writing as soon as possible. We will use reasonable endeavours to make any reasonable requested changes but reserve the right to terminate the Contract without liability should we, for any reason, be unable to make the changes requested. We will charge you for any additional costs associated with any changes implemented and the details will be included in an amended breakdown of the Fees and invoiced to you.
7.2. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we must make any change to the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to the Fees to a minimum. We reserve the right to terminate our Contract with immediate effect without liability should it be unreasonable to or if we are unable to make or implement any such change.
8.1. The Fees must be paid in full according to the payment schedule chosen by you at the website checkout.
8.2. The payment schedule shall be of the essence of the Contract.
8.3. All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off, or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.
8.4. Without limiting any other right or remedy we have for statutory interest, if you do not pay in line with the payment schedule, we can:
8.5. Receipts for payment will be issued by us only at your request.
8.6. All payments must be made in GBP unless otherwise agreed in writing between us.
9.1. You shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over, or deal in any other manner with any of your rights and obligations under this Contract.
9.2. We may at any time assign, charge, subcontract, or deal in any other manner all or any of our rights under this Contract to a third party whom we deem to be suitable to provide the Services.
10.1. Without affecting any other right or remedy available to it, either party may terminate the Contract at any time with immediate effect by giving written notice to the other party if:
10.2. Without affecting any other right or remedy available to it, we may terminate the Contract with immediate effect by giving written notice to you if:
10.3. On termination of the Contract for whatever reason you must immediately pay us all of our outstanding unpaid invoices and interest.
10.5. Termination of the Contract will not affect either of our rights and remedies that have accrued as at termination.
10.5. Any provision of the Contract that is expressly or by implication intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect.
At Success Psychology Ltd, we value our clients and strive to provide exceptional services and events. We understand that sometimes plans change, and we are committed to offering flexible solutions to accommodate your needs. Please read our refund policy carefully to understand your options:
Success Psychology Ltd does not issue monetary refunds for any of our services, events, or products. Instead, we offer discounts on future events and services as a form of credit for any cancellations or dissatisfaction.
– Events and Workshops:
– If you cancel your registration 14 days or more before the event or workshop date, you will receive a 100% discount credit for the amount paid, applicable to any future event or service within the next 12 months.
– Cancellations made between 7-13 days before the event or workshop date will receive a 50% discount credit for the amount paid.
– No discount credit will be issued for cancellations made less than 7 days before the event or workshop date.
– Services (e.g., Coaching Sessions, Consultations):
– Cancellations made 48 hours or more before the scheduled service will receive a 100% discount credit for the amount paid, applicable to any future service within the next 12 months.
– Cancellations made between 24-48 hours before the scheduled service will receive a 50% discount credit for the amount paid.
– No discount credit will be issued for cancellations made less than 24 hours before the scheduled service.
– Discount credits can be used for any future event, workshop, or service offered by Success Psychology Ltd.
– Discount credits are valid for 12 months from the date of issue.
– To apply your discount credit, please contact us on social media or by email at [email protected] when booking your next event or service.
– Discount credits are non-transferable and cannot be exchanged for cash or any other form of compensation.
– Discount credits cannot be combined with other promotions or discounts.
– In the unlikely event that Success Psychology Ltd needs to cancel or reschedule an event or service, you will be notified as soon as possible.
– You will receive a 100% discount credit for the amount paid, applicable to any future event or service within the next 12 months.
– We understand that emergencies and special circumstances can arise. If you have an exceptional situation, please contact our customer service team, and we will do our best to accommodate your needs within our policy framework.
– For any questions or concerns regarding this refund policy, please contact our customer service team at:
– Email: [email protected]
– Phone: [Insert Phone Number]
– Thank you for your understanding and cooperation. We appreciate your continued support and look forward to serving you at Success Psychology Ltd.
11.1. Neither of us will be liable for any failure or delay in performing our obligations under the Contract where such failure or delay results from any cause that is beyond our reasonable control. Such causes include but are not limited to any act of God, war, terrorism, riot, civil commotion, malicious damage, fire, flood, storm, earthquake or other natural disaster, failure or interruption in electrical power, labour dispute, non-performance by suppliers or subcontractors, interruption or failure of utility service including but not limited to electric power, gas, water, or internet service or interruption of communications networks (or any combination of the above).
11.2. If either of us is unable to fulfil our obligations under the Contract for any continuous period of 30 days or more, the other may at its sole discretion terminate the Contract by written notice at the end of such period.
12.1. Subject to the below clauses, our total liability arising out of or in connection with the performance of the Services, the Contract or otherwise shall be limited to an amount equal to the Fees paid by you to us in the twelve (12) months preceding the date the liability arose.
12.2. Nothing in these Terms and Conditions limits any liability which cannot legally be limited, including liability for:
12.3. Subject to clause 12.2, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:
howsoever arising under or in connection with the Contract.
13.1. We both acknowledge our obligations under the Data Protection Act 2018 and any other relevant data protection legislation and that you are the Data Controller and we are the Data Processor in respect of any personal data shared for the purpose of the Contract.
13.2. We both agree to comply with all applicable requirements of the Data Protection Legislation. This clause 13 is in addition to, and does not relieve, remove or replace, either of our obligations under the Data Protection Legislation.
13.3. Without prejudice to the generality of the above clause, you shall ensure that you have all necessary appropriate consents and notices in place to enable the lawful transfer of the personal data to us for the duration and purposes of the Contract.
14.1. Both of us must keep confidential all information (written or oral) concerning the business and affairs of the other and of any member of its group that it has obtained or received as a result of the discussions leading up to or the entering into or performance of the Contract.
14.2. Nothing in these Terms and Conditions shall impose any obligation upon us with respect to any information that:
14.3. The above clause shall remain in force following termination or expiry of the Contract.
15.1. Any failure by us to enforce or delay in enforcing any of our rights under this Contract shall not be construed as a waiver of any such right. Similarly, any waiver by us of any breach by you of any provision of this Contract shall not be construed as a waiver of any succeeding breach of any provision or as a waiver of the provision itself.
16.1. If any provision or part-provision of these Terms and Conditions or the Contract is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted.
16.2. Any modification to or deletion of a provision or part-provision under clause 16.1 shall not affect the validity and enforceability of the rest of these Terms and Conditions and the Contract.
17.1. All notices under these Terms and Conditions must be in writing. Notices shall be deemed to have been duly given:
17.2. All notices under these Terms and Conditions must be addressed to the most recent address, email address notified to the other party.
18.1. These Terms and Conditions, the Contract, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England and Wales.
18.2. Any dispute, controversy, proceedings, or claim between you and us relating to these Terms and Conditions, the Contract, or the relationship between you and us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms and conditions form part of the Agreement between the Client and ourselves. Your acceptance of a booking or agreement indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
If you have any questions or require further clarification, please contact us at [email protected] or visit our website at www.successpsychology.com.
